Frequently Asked Questions
Everything you need to know about your Adrianna Papell experience.
How do I determine the right size for my dress?
We recommend referring to our detailed Size Guide located on each product page. Since our gowns and cocktail dresses are designed with specific silhouettes, measuring your bust, waist, and hips will ensure the most accurate fit.
What is your return policy for evening wear?
We accept returns of unworn, unwashed, and unaltered merchandise with all original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your dress sooner for a special event.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay for your convenience.